What kind of file do you need?

In most cases, our art department prefers Adobe Illustrator files (.ai or .eps files.) These are special artwork files…unless you're a graphic designer, you probably won't be able to open or view them on your computer.

Where can I get these files?

If you don't have access to these files already, you could try asking:

  • The company/person that designed your logo

  • Your marketing, promotions, or advertising department

  • Your home office or corporate headquarters

  • A co-worker who has ordered custom printed items before

  • The company that printed your business cards

What if I can't get the right kind of file for you?

Don't worry! Just send us what you DO have. Our art department will care of you.

  • Yes! Except for reorders…we assume you liked it enough the first time!

  • Yes! But be aware that different manufacturing processes and materials mean that there may be slight variations in color.

    There is also a small charge for Pantone color matching.

  • C is for Coated paper, U is for Uncoated paper.

    The difference is not in the ink itself, but in the way the ink looks when printed on different surfaces.

    For most promotional products, the ink will look more like the C colors.

  • Yes! Just let me know what you're looking for, and our art department will make it happen.

  • 30 minutes of art design & prep time is included at NO CHARGE with each order. This covers most orders.

    Art requiring more than 30 minutes is billed @ $50/hour. We’ll let you know before we start any work.

  • Typically, 6-8 pt. is the smallest you can go, with some exceptions. Keep in mind that this may be too small for some people to be able to read.

    For embroidery, letters should be sans-serif and at least 3/16" to 1/4" in height. There is no wiggle room on this!

    For debossing, we need 12 pt. text at a minimum. Again, no wiggle room on this standard!

    Our artists will review your design and suggest any changes needed to ensure that your text prints legibly.